Has your storage device stopped working, disappeared from the system, started asking to be formatted, or have you accidentally deleted important files? First we will tell you what not to do now. Then we perform free diagnostics and only start paid data recovery after your approval.
Briefly describe the device type, symptoms and what happened before the data loss. Based on that, we will recommend the safest next step.
With a damaged medium, the greatest risk is often not the original failure itself, but further attempts to start it, repair it or recover data using unsuitable software. If you are not sure, get advice first. A detailed guide is available in the article First aid after acute data loss.
Do not continue testing a dropped drive, clicking HDD, unreadable external disk or SSD that keeps disappearing from the system. Every additional start may worsen the condition of heads, platter surfaces, electronics or memory cells.
Do not run CHKDSK, do not format, do not initialize the drive and do not overwrite the partition. With a RAW drive, damaged MFT, GPT/MBR or RAID array, blind repair attempts can destroy the original data structure.
We will discuss what happened, what type of device you have and whether it is safe to continue. We will also tell you when professional recovery does not make economic sense.
People usually search by a concrete symptom rather than by technology type. Choose the situation that most closely resembles yours. If you are unsure, call first – further attempts may make the condition worse.
Typical after a drop, faulty heads, damaged service area, failed electronics or a problem with a USB bridge.
External drive data recovery →Often caused by a damaged file system, bad sectors, MFT damage, GPT/MBR errors or unsafe disconnection.
Damaged file system →With SSDs, both time and the next handling steps matter. Risks include the controller, firmware, NAND degradation, encryption and TRIM.
SSD data recovery →Do not save new data to the same medium. With SSDs the situation may be worse because of TRIM; with HDDs the amount of overwritten data is decisive.
Deleted file recovery →Do not rebuild the array, do not change the disk order and do not initialize the volume. With RAID, preserving the original disk state is essential.
RAID data recovery →Proper diagnostics of the controller, NAND memory and file system helps. If the photos are important, stop using the card immediately.
Memory card data recovery →Each type of medium behaves differently. With mechanical HDDs we deal with heads, platter surfaces and service area. With SSDs and flash media, we work with controllers, NAND memory, firmware, encryption and block mapping. With RAID and NAS, correct reconstruction of the original array is also essential.
Internal drives from PCs, laptops and servers.
USB HDDs, WD Elements, My Passport, Seagate, Transcend.
SATA, M.2, NVMe – failed controller, NAND, firmware.
SD, microSD, CF, XQD, CFexpress and photo cards.
Unreadable flash drives, failed controller, damaged connector.
RAID 0/1/5/6/10, Synology, QNAP, servers.
The process is simple and controlled. First we gather information, then we perform diagnostics, and only after your approval do we continue with paid recovery. The individual stages are described in the article How data recovery works.
You describe the failure, the device type and the circumstances of data loss. We immediately tell you what not to do with the medium and how to deliver it safely.
We verify the cause of the failure, the technical feasibility of recovery and the risks. For more complex cases, we recommend a suitable procedure.
You know the recovery price in advance. We start paid work only after your approval. If recovery is unsuccessful, you pay nothing.
Recovered data is handed over on a new medium or as agreed. You get time to check the result and create your own backup.
Our laboratory is in Prague 3, but we accept devices from all over the Czech Republic. Before shipping, it is best to call or submit a request – with some failures, another power-on attempt or unsuitable packaging can reduce the chance of recovery.
You can deliver the device by appointment to Prokopovo náměstí 8. Personal delivery is especially suitable for urgent cases, business jobs or more complex RAID/NAS storage systems.
Tip: with RAID/NAS disks, do not change the disk order and ideally label them according to their positions in the original device.
An external drive, SSD, USB flash drive or memory card can be safely sent by a carrier. The medium must be firmly fixed, protected against impact and must not move freely inside the box.
For business, express and larger cases, we can agree on an individual procedure. The most important thing is not to continue uncontrolled repair attempts, rebuilds, initialization or formatting.
Data recovery cannot be priced honestly from the sentence “the drive does not work”. The same symptom may mean a lower-cost logical issue, but also damaged heads, service area failure, NAND memory problems or a complex RAID array.
Honest diagnostics are useful because the same symptom can have a completely different cause. Some situations are usually well manageable, while others require immediate power-off and a careful laboratory procedure.
Deleted data or quick format on a classic HDD without further writing, damaged file system, faulty USB connector, unreadable partitions or an external drive that appears as RAW after unsafe disconnection.
A dropped drive, clicking HDD, bad sectors, slow reading, SSD with intermittent detection, BitLocker/APFS encrypted volume or NAS/RAID after disk replacement. Further attempts may make the situation worse.
Overwritten data, SSD left running after deletion or formatting because of TRIM, CHKDSK run on a RAW partition, unprofessionally opened HDD, or RAID after failed rebuild and changed original disk order.
You often entrust us with personal photos, company accounting, work projects or sensitive documents. That is why the entire process must be clear, secure and fair.
Data recovery is our only specialization, not an add-on to a general repair service.
If we do not recover the data, you pay nothing – not even for diagnostics.
Publicly verifiable feedback from real clients.
For critical cases, we advise quickly so the condition does not worsen.
MyBlueDay has operated in Prague since 2003. We accept damaged storage devices personally in our Prague 3 laboratory, and we also routinely handle cases sent by courier or post from across the country. Before sending a device, we recommend a short consultation so that the medium is packed and delivered safely according to the type of failure.
I have worked in data recovery for more than twenty years. Every case starts with a phone call – first I ask what happened, and then I explain openly what can realistically be expected. If there is a cheaper solution or the chances are low, you will know before we start work. In this field, honesty matters more than marketing.
Publicly verifiable customer rating on the company’s Google profile. The excerpts below are English translations of original reviews.
Mr. Jelínek is the greatest IT magician under the sun. My entire SSD was accidentally overwritten in a rather obscure and complicated way, and he managed to recover all of the data. The friendly, fast and professional communication was an excellent bonus…
They saved my entire life from an HDD that I had formatted and lost everything from. The price was excellent compared with others, and the professional yet human approach was beyond words. The analysis was done, the result explained by email…
Complete satisfaction. I lost all data from my GoPro and some of it was unfortunately overwritten, yet I still got most of my videos back. Professional approach and great communication – I can only recommend them. Thank you again.
Absolutely top-level service and approach. The data was recovered even from a fairly damaged USB flash drive. Above standard was the very helpful communication from the company owner, who explained everything clearly even for a non-technical user.
I found MyBlueDay by chance online, and I think it was fate. I had a damaged SSD from a MacBook that another diagnosis described as dead. Mr. Jelínek found that the drive was not dead and still contained data. Although my case was not simple…
MyBlueDay is a solid company that diagnoses the problem on your disk and the possibilities of data recovery quickly and free of charge. Their approach and experience turn the panic of data loss into calm and perspective. I also appreciate their communication…
Real case examples help clients recognize that their problem is not unique. They also show the difference between logical recovery, work with damaged hardware and complex NAS/RAID cases. More examples are available in the case studies and completed recoveries section.
A typical course of gradual enterprise drive failure in a NAS array. Symptoms detected in time allowed safe data reconstruction outside the original device.
Full case →Direct reading of the drive’s data area after mechanical damage to the enclosure and USB-SATA bridge. The data was recovered without loss.
Full case →Recovery of deleted data from an encrypted RAID 0 array. The demanding combination of software RAID and encryption requires careful reconstruction.
Full case →Switch the device off and do not continue testing it. Do not connect it repeatedly, do not run CHKDSK or any disk repair utility, do not format it and do not install recovery software onto the same medium. Call 722 150 150 and we will recommend the safest next step based on the symptoms. The consultation is free.
Diagnostics are always free and non-binding. The price of the actual recovery depends on the type of medium, the cause of the failure and the required procedure. Deleted files, a mechanically damaged HDD, a failed SSD controller and a RAID array are handled very differently.
We quote the concrete price in advance and do not start paid work without your approval. More information is available in the data recovery price list.
If we do not recover the data, you do not pay for the unsuccessful attempt. We have followed the “No data, no charge” principle for a long time. The purpose of free diagnostics is to determine the realistic chance of recovery and recommend a procedure that makes technical and economic sense. More in the article Unsuccessful data recovery = no charge.
Standard diagnostics usually take one to three business days. The actual recovery may take from several hours to several days or weeks – depending on the extent of damage, the capacity of the medium and the readability of the data.
For urgent business-critical cases, we offer an express 24/7 mode.
During recovery, we focus on technical readability, file system structure and file integrity, not on the personal content of files. We access data discreetly and only to the extent necessary to perform recovery and verify the result. Our technicians are bound by confidentiality and we work in accordance with GDPR. Details are available in our privacy policy.
You can deliver the device personally to our laboratory at Prokopovo náměstí 8, Prague 3, send it by a standard carrier (PPL, Zásilkovna, Czech Post) or arrange a pickup depending on the situation. We recommend calling before shipping – we will advise you on safe packaging according to the type of failure. A practical guide is available in the article How to safely send a device for data recovery.
Yes. Clients send devices to us from all over the Czech Republic and Slovakia. Our laboratory is located in Prague 3 at Prokopovo náměstí 8, but the service is also available remotely – simply arrange delivery by a carrier or pickup. We serve clients from Prague, the Central Bohemian Region and other regions.
Yes, these are technologically very different tasks. With a mechanical HDD, we deal with the condition of heads, platter surfaces and service area. With SSDs and flash media, the key issues are the controller, NAND memory, firmware, encryption and block mapping.
With SSDs, time also matters – TRIM can leave more data recoverable if the drive is switched off quickly than after long operation. That is why we always recommend consulting us by phone first.
We will tell you what not to do now, how to deliver the device and when professional data recovery makes sense. The phone consultation is free.